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Multi-tenant RMM: how MSPs run every client in its own workspace
What multi-tenant RMM is, why MSPs keep each client in a separate workspace, what to look for (setup copying, branding, access, per-client billing), and how licensing across clients works.
Multi-tenant RMM is remote monitoring and management software that keeps each client in its own separate space, usually called a workspace, tenant or site, while one MSP account manages all of them. Each client's computers, policies, people and reports stay apart, so a mistake or a user in one client can never reach another client's machines, and your technicians still work every client from one login.
Why MSPs separate clients
- Security and trust: a client's staff, contractors and API keys only ever see that client's machines.
- Different setups: each client can have its own patch schedule, security policies, groups and automations.
- Clean reporting: patch, security and inventory reports are per client, ready to send.
- Billing back: you can see what each client uses, so you know what to charge them.
What to look for in a multi-tenant RMM
| Feature | Why it matters |
|---|---|
| Fast client setup | Copying groups, policies, patching and automations from an existing client turns a new client into minutes of work instead of a day |
| Per-client branding | Your logo, colors and a sign-in address per client make the tools look like your service, not a vendor's |
| Team access across clients | Technicians should get access to all clients, or only some, without being added one client at a time |
| Client logins | A client's own staff should be able to reach their machines, and nothing else |
| Per-client usage and cost | You need each client's endpoints and seats, and their cost, to bill back accurately |
| Licensing across clients | Licenses should pool across clients and volume discounts should count your total, not each client separately |
| One bill | One subscription and one invoice, however many clients you add |
How licensing usually works across clients
Some tools license each client separately, which means a technician who works in ten clients can cost ten seats, and volume discounts never kick in because no single client is big enough. Others pool licenses at the account level, so every client draws from one set of licenses, a person counts once, and the discount follows the account's total. For an MSP with many small clients, pooled licensing is usually much cheaper.
How Optanik does it
Optanik gives each client its own workspace under one MSP account. Add a workspace with the + and copy your setup from an existing one, down to single items. Each workspace can have its own branding, carried across Optanik, Optanik Support, Keyring and OptaMeet. Technicians can be given access to all client workspaces at once, including future ones, and client users see only their own workspace.
All workspaces share one license pool on your main workspace: one subscription, one bill, $2 per endpoint per month with the volume price ($1.75 from 5,001, $1.50 from 10,000) on your total across every client. A person who works in several client workspaces uses one seat. The All workspaces tab shows each client's usage and monthly cost, with an export for billing back and an optional per-client endpoint limit.
See it on a real fleet, then try it on yours.
Open the live demo with nothing to install, or create a free account and add one machine. $2 per endpoint when you license a fleet.
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