Terms of Service

These terms are an agreement between Optanik LLC ("Optanik", "we") and the organization or person using Optanik, Optanik Support, Optanik Keyring or OptaMeet (the "services"; "you"). They are effective November 12, 2026. By creating an account or using the services you accept them. If you accept for an organization, you confirm you're allowed to bind it. A separately signed agreement with Optanik takes precedence over these terms.

Your account

• Keep your sign-in details and two-factor method safe; you are responsible for what happens under your account and your users' accounts.
• Give accurate information and keep it current.
• Tell us at once at [email protected] if you think an account has been compromised.

Authority over the computers you manage

Optanik lets you see, control, change and run software on computers. You may only enroll and manage computers that you own or are authorized to manage, and only in ways the owners and users are entitled to expect, including any notice or consent the law requires for remote access, monitoring or recording. You are responsible for that authorization.

Plans and billing

• Prices are on our pricing page. The free plan has the limits described there.
• Paid plans bill in advance each month through Stripe, based on what you use (for example endpoints, technicians or users). Increases in use are billed from when they start; decreases take effect from the next billing date.
• If a payment fails and isn't fixed within 14 days, your account moves to the free plan. Taxes are added where they apply.
• We may change prices with at least 30 days' notice by email; the change applies from your next billing period after that.
• You can cancel at any time; service continues until the end of the period already paid. Fees already paid aren't refunded except where the law requires.

Personal accounts

A Personal account is free for personal use and includes up to 30 endpoints, with more at the price shown on our pricing page. It is only for your own computers and those of your household. You may not use a Personal account:

• to manage, monitor or support devices that belong to customers, clients, an employer or anyone outside your household;
• to run or support a managed service provider (MSP), IT services or consulting business;
• for any other business, commercial or organizational purpose.

Business use requires a Business account. You agree to these limits when you create or switch to a Personal account. If we reasonably believe a Personal account is being used for business, we may ask you to convert it to a Business account and, if it isn't converted within 14 days, convert or suspend it. Business features that were paused stay saved, and nothing is deleted.

Acceptable use

Don't use the services to:

• access or control any computer or account without authorization, or to monitor people unlawfully;
• distribute malware, send spam, or attack, probe or overload any system, including ours (security research is welcome under our disclosure policy);
• store or share content that is illegal or that infringes others' rights;
• resell the services, or copy or reverse engineer them, except where the law allows.

We may suspend accounts that break these rules or put other customers at risk, and will tell you why unless the law or an active threat prevents it.

Your data

You own the data you and your users put into the services ("customer data"). You give us permission to host, process and transmit it only to provide, secure and support the services for you, as described in our Privacy Policy. We don't sell it or use it for advertising. When your subscription ends you can export your data for 30 days; after that we delete it, and backups age out within our retention schedule. Organizations can request a data processing agreement at [email protected].

Our responsibilities

We run the services with reasonable care and the security measures described on Security at Optanik, keep them up to date, and tell affected customers promptly about security incidents that affect their data. We may improve or change features; if we remove a significant feature from a paid plan we'll tell you at least 30 days ahead.

Availability and warranties

We work to keep the services available but don't promise they will be uninterrupted or error-free, and there is no service level guarantee unless a separate agreement includes one. Except as stated in these terms, the services are provided "as is", without warranties of any kind, to the extent the law allows.

Limitation of liability

To the extent the law allows, neither party is liable for indirect, incidental, special or consequential damages, or for lost profits or data, and each party's total liability under these terms is limited to the fees you paid Optanik in the 12 months before the claim. These limits don't apply to your payment obligations, a party's indemnity obligations, or liability that can't be limited by law.

Indemnity

You will defend Optanik against claims by third parties arising from your use of the services in breach of these terms, including managing computers without authorization, and pay resulting damages and reasonable costs.

Ending these terms

You may stop using the services and close your account at any time. We may end these terms with 30 days' notice, or at once if you seriously breach them. The sections on your data, limitation of liability, indemnity and the law that applies continue after termination.

The law that applies

These terms are governed by the laws of the State of Colorado, USA, and disputes are decided by the state or federal courts in Colorado, unless the law where you live requires otherwise.

Changes

We may update these terms. If a change matters, we update the date above and email account owners at least 30 days before it takes effect; continuing to use the services after that means you accept it.

Contact

Optanik LLC, Colorado, USA. Email [email protected].

Keep reading

Privacy PolicyWhat Optanik LLC collects when you visit our sites or use Optanik, Optanik Support, Optanik Keyring and OptaMeet, why, who it's shared with, how long it's kept, and your rights. SecurityHow Optanik protects the computers, passwords, tickets and meetings you trust it with: required two-factor sign-in, encryption, session records, backups, and how to report a vulnerability.