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Guides

Guides

Step-by-step guides with the video for each step, and everything about pricing, licenses, and billing across Optanik, Optanik Support, Keyring, and OptaMeet. Ask a question above and OptAi answers from these guides and the videos.

Pricing and billing

Optanik pricing overview What every Optanik system costs, how they are billed together, and how the account owner gets free access. 7 sections Optanik endpoint pricing How Optanik endpoint licenses are priced, the volume ladder, when the rate changes, and what counts as an endpoint. 11 sections Optanik Support (Ticketing) pricing What a Ticketing technician license costs, who needs one, who is free, and how the owner and inbound email work. 9 sections Optanik Keyring pricing What a Keyring Keymaster license costs, what read-only users get for free, and how the owner's Keymaster seat works. 9 sections OptaMeet pricing What an OptaMeet license costs, who needs one, what is included, and how the owner's seat works. 8 sections Account-Owner Unified Access How the account owner gets free seats on Optanik Support, Keyring, and OptaMeet with one paid Optanik endpoint, when it starts, and when it ends. 9 sections Licenses and seats How prepaid licenses work across Optanik, Ticketing, Keyring, and OptaMeet, including assigning, revoking, invites, and running out of seats. 8 sections Billing, changes, and cancelling How the Optanik subscription bills, what happens when you add or remove licenses, proration, cancelling, invoices, and payment methods. 11 sections Failed payments and past-due accounts What happens when a payment fails, the 14-day window, what keeps working, and what happens if it isn't fixed. 6 sections The free plan What the Optanik free plan includes, the daily time limit, and what needs a paid plan. 7 sections Pricing questions and answers Short answers to the most common questions about Optanik pricing, licenses, and billing. 29 sections

How-to guides

How to automate fixes with Optanik automations and playbooks Build IF/THEN rules and scheduled jobs, start from 162 playbooks, and let Optanik detect, fix, verify and escalate on its own. 4 sections How to build your Optanik Support public page and knowledge base Design the help desk's public page, protect the ticket form from spam, publish knowledge base articles, and share the public URL. 4 sections How to check fleet security and send reports with Optanik Read the fleet security score, fix risky ports and firewall findings, keep BitLocker recovery keys, and export or schedule patch, security, inventory and availability reports. 4 sections How to connect scripts and AI to Optanik with the REST API, MCP and webhooks Create read-only or full-access API keys, connect Claude, ChatGPT or Cursor through MCP, and send alerts and ticket events to Slack, Discord, Google Chat or your own app with signed webhooks. 3 sections How to deploy printers, mapped drives and settings with Optanik Save printers with drivers, map network drives, and push configuration policies to computers, groups or domain users, with drift fixed automatically. 5 sections How to deploy software with Optanik Upload an installer or script, install it only where it's missing, keep it installed on new computers, and replace it with a new version. 4 sections How to install the Optanik agent on Windows, macOS and Linux Add computers to Optanik with the one-line install command, keep agents updated automatically, and remove them cleanly. 6 sections How to manage files on remote computers with Optanik Browse, upload, copy and delete files on any endpoint from the browser, map disk space with Branches, and send files to a whole group. 4 sections How to patch Windows, macOS and Linux with Optanik Set patch schedules, maintenance windows and soak days per group, patch third-party apps, and track fleet compliance in Optanik Patch Management. 5 sections How to remote control a computer with Optanik Take unattended control of a Windows, macOS or Linux desktop, open PowerShell or SSH, save VDI desktops and URLs, and help someone outside Optanik with Remote Assist. 5 sections How to run meetings in OptaMeet: schedule, rooms, recording and OptAi transcripts Start and schedule OptaMeet meetings, use rooms and breakout rooms, control who gets in, record, and get OptAi transcripts, summaries and next tasks. 7 sections How to set up Optanik Domain, Optanik DNS and Domain Users Run a hosted Active Directory domain on the Optanik Network, join Windows, macOS and Linux computers, add private DNS zones, and manage domain users. 4 sections How to set up Optanik Support and work tickets Connect your support email, set categories, teams and round-robin, work a ticket with replies, notes, devices and OptaMeet calls, and customize the emails customers get. 6 sections How to set up the Optanik Network, LAN Sharing and device isolation Give each group a private overlay network without a VPN, control who can talk, share an office LAN with remote staff, invite guests, and isolate a compromised device. 5 sections How to use Optanik Keyring: vaults, records, import and browser extensions Organize private and workspace vaults, open and edit records, run the security audit, import from another password manager, and install the Keyring browser extension. 6 sections