Account-Owner Unified Access

What Account-Owner Unified Access is

Account-Owner Unified Access is the account owner's free license on every Optanik system. When the account has at least one paid Optanik endpoint, the owner gets, at no extra cost:

• a technician seat on Optanik Support (normally $10 a month),
• a Keymaster seat on Keyring (normally $1.50 a month), and
• an OptaMeet seat (normally $5 a month).

Together with the paid endpoint, that is every Optanik system for the owner for $2 a month. On Optanik Support it shows as the license type "Account-Owner Unified Access".

The condition: at least one paid Optanik endpoint

The owner's seats are free only when the account has at least one paid Optanik endpoint on its subscription. One endpoint at $2 a month is enough.

Optanik Support, Keyring, and OptaMeet also work on their own. An account that uses them without any paid Optanik endpoint does not get Account-Owner Unified Access, and the owner pays for a seat like everyone else. The free plan's one complimentary endpoint is not a paid endpoint and doesn't qualify.

Who the account owner is

The account owner is the person who created the Optanik account. Only that one person gets Account-Owner Unified Access. Admins, Super Admins, and other members pay for their seats as usual, even with paid endpoints.

When it starts

It starts as soon as the subscription has at least one paid endpoint. Nothing has to be assigned: the owner's Ticketing, Keyring, and OptaMeet access turns on automatically, and the owner's free seats don't use any of the seats you bought.

When it ends

It is checked live, so it ends as soon as the account no longer has a paid endpoint:

• If you cancel the subscription or lower endpoints to zero, it ends at the next bill date, when the endpoints actually come off. Until then the owner keeps it.
• If a payment fails, the owner keeps it during the 14-day window to fix the payment. If the payment isn't fixed, the account converts to Free after 14 days and the owner's included seats end with every other license.
• If the account converts to Free, it ends right away.

When it ends, the owner goes back to being a regular member on Optanik Support, Keyring, and OptaMeet. To keep working tickets, editing passwords, or hosting meetings, the owner needs a paid seat on that system, or the account needs a paid endpoint again.

If the owner already bought a seat

If the owner was already assigned a paid seat on Optanik Support, Keyring, or OptaMeet, that seat stops counting against your paid seats while the owner has Account-Owner Unified Access, as if it were free. That leaves the paid seat for someone else. If the owner's free access ends later, the owner's assigned seat counts again.

Revoking the owner's included access

The owner's included seats can't be revoked by hand, so Revoke buttons don't appear for them. They come and go only with the paid endpoint.

What it includes beyond seats

With a paid endpoint, the account also gets inbound email-to-ticket on Optanik Support, and the owner can use Remote Assist from tickets into Optanik, because the owner holds a technician license.

Examples

• The owner alone, 1 paid endpoint: $2 a month for Optanik, Optanik Support, Keyring, and OptaMeet.
• 30 endpoints, the owner plus 2 more technicians, 3 more Keymasters, and 1 more OptaMeet user: 30 × $2 = $60, plus 2 × $10 = $20, plus 3 × $1.50 = $4.50, plus 1 × $5 = $5. Total $89.50 a month, with the owner's seats free.
• Keyring only with 3 Keymasters including the owner and no endpoints: 3 × $1.50 = $4.50 a month. Adding one $2 endpoint makes the owner free: 2 × $1.50 = $3, plus $2 = $5.