Failed payments and past-due accounts

When a payment fails

If a monthly payment fails, the subscription becomes past due. A 14-day window starts from the first failed payment to fix it. Later failed attempts don't extend the window. Optanik emails the workspace right away, and again during the last seven days.

What keeps working while past due

During the 14 days, the account keeps its paid licenses: endpoints, Ticketing technicians, Keyring Keymasters, OptaMeet seats, and the owner's Account-Owner Unified Access all stay. Keyring and Optanik Support show a notice that payment is past due, with the date the account will convert to Free if it isn't resolved.

How to fix a past-due payment

Pay the open invoice or update the card in the billing portal, opened from the billing page. As soon as the payment goes through, the account is back to normal and the deadline is cleared.

If the payment isn't fixed in 14 days

After 14 days, Optanik cancels the subscription and converts the account to the free plan. All licenses are removed: Ticketing technicians become requesters, Keymasters become read-only, OptaMeet seats are removed, and the owner's Account-Owner Unified Access ends.

Endpoints are not deleted. The free plan allows one endpoint, so any endpoints beyond one stay locked until the account deletes down to one, or starts a paid subscription again.

Converting to Free instead of paying

An owner who doesn't want to keep paying can convert to Free from the billing page at any time during the 14 days, instead of waiting.

Starting paid again

Buying licenses again starts a new paid subscription. Licenses then have to be assigned again, and the owner's Account-Owner Unified Access comes back as soon as there is a paid endpoint.