What is the price of Optanik?
Optanik is $2 per endpoint per month ($1.75 from 5,001 endpoints, $1.50 from 10,000). Optanik Support is $10 per technician per month, Keyring is $1.50 per Keymaster per month, and OptaMeet is $5 per user per month. One endpoint is free, and with at least one paid endpoint the account owner's seats on the other three are free.
Is Optanik free?
Yes, on one endpoint with twelve hours of remote use a day and no credit card. More endpoints are $2 each per month.
How much does Optanik cost per computer?
$2.00 per endpoint per month for up to 5,000 endpoints, $1.75 from 5,001, and $1.50 from 10,000. One rate covers every endpoint.
Do I pay for technicians in Optanik?
No. Technicians, Super Admins, and custom roles who manage endpoints in Optanik are free, with no limit. Technician seats are only charged in Optanik Support, the help desk, at $10 each.
How much does each system cost?
Optanik is $2 per endpoint, Optanik Support is $10 per technician, Keyring is $1.50 per Keymaster, and OptaMeet is $5 per user, all per month.
Do I need Optanik to use Keyring, Optanik Support, or OptaMeet?
No. Each system works on its own, and you pay only for its seats. Adding one paid Optanik endpoint makes the account owner's seats on the other systems free.
Is the account owner free?
Only with at least one paid Optanik endpoint. Then the owner gets free seats on Optanik Support, Keyring, and OptaMeet (Account-Owner Unified Access). Without a paid endpoint, the owner pays for a seat like anyone else.
Is every admin free with a paid endpoint?
No. Only the account owner gets the free seats. Other admins and users pay for Ticketing, Keyring, and OptaMeet seats as usual.
Does the free plan's endpoint make the owner free?
No. The free plan's endpoint is not a paid endpoint. The owner's free seats need at least one paid endpoint.
Is there a minimum purchase?
No. You can buy one endpoint, one technician seat, one Keymaster seat, or one OptaMeet seat.
Is there an annual plan or contract?
No. Billing is monthly, and you can lower or cancel at any time; changes that lower the price take effect at the next bill date.
Do you offer refunds for removed seats?
Lowering a quantity takes effect at the next bill date and is not refunded for the current period. You keep the licenses until then.
What happens if I add seats in the middle of the month?
They work right away, and you pay only for the rest of the current billing period. From the next bill, they're billed in full.
What happens if I remove seats in the middle of the month?
Nothing is charged, and you keep the seats until the next bill date. The lower quantity and price start then.
Do unused seats cost money?
Yes. You pay for the quantity you bought, assigned or not. Lower the quantity to stop paying for unused seats.
Do people who submit tickets need a license?
No. Requesters, employees, and customers are free. Only technicians who work tickets need a $10 seat.
Do people who only view passwords need a Keyring license?
No. Read-only Keyring access is free for everyone. Only Keymasters who create or edit entries pay $1.50.
Do meeting guests need an OptaMeet license?
No. Guests who join by link are free. Only people who schedule and host pay $5.
Do I pay for Optanik Network guests?
No. Guests invited only to an Optanik Network, with no agent, are not billed as endpoints.
Does the price go down with more endpoints?
Yes. At 5,001 endpoints every endpoint drops to $1.75, and at 10,000 every endpoint drops to $1.50.
How much does an Optanik Domain cost?
Optanik Domain has no separate charge, but it needs at least 5 paid endpoints.
Is inbound email-to-ticket included?
It needs a paid account: at least one paid Optanik endpoint, or at least one paid Optanik Support technician seat.
What payment methods do you accept?
Card payments through Stripe. Invoices and receipts are in the billing portal.
Are prices in US dollars?
Yes. All prices are in US dollars, billed monthly, before tax.
What happens if my card fails?
You have 14 days to fix it, and nothing is turned off during that time. If it isn't fixed, the account converts to the free plan and all licenses are removed.
What happens when I cancel?
Everything keeps working until the next bill date. Then the account returns to the free plan, and the owner's free seats end.
Can I mix systems?
Yes. Buy any combination of endpoints, technicians, Keymasters, and OptaMeet seats. They share one subscription and one bill.
How does Optanik compare on price?
Typical list prices for separate tools are about $3 per endpoint for remote management, $19 per technician for a help desk, $4 per user for a password manager, and $12 per user for video meetings, and they charge for the owner too. Optanik is $2, $10, $1.50, and $5, and the owner's seats are free with one paid endpoint.
Where do I manage billing?
In Optanik under Settings → Billing, in Keyring and Optanik Support under Billing & Users, and in OptaMeet under Settings → Billing. All of them change the same subscription.
More: Optanik pricing overview · Optanik endpoint pricing · Optanik Support (Ticketing) pricing · Optanik Keyring pricing · OptaMeet pricing · Account-Owner Unified Access · Licenses and seats · Billing, changes, and cancelling · Failed payments and past-due accounts · The free plan