Licenses and seats

Licenses are prepaid seats

Every paid Optanik system works the same way: you buy a quantity of licenses (seats), then assign them. Optanik endpoint licenses are used by enrolled endpoints. Optanik Support technician seats, Keyring Keymaster seats, and OptaMeet seats are assigned to people.

You pay for the quantity you bought, not the number in use. A seat that isn't assigned to anyone stays billed until you lower the quantity.

Assigning a license to someone

Assign licenses in Optanik under Users, or in each system's Billing & Users page. Assigning a license uses one free seat. When there are no free seats, assigning someone buys one more seat. That added seat is charged right away for the rest of the current billing period, and it's billed at the full price from the next bill date.

Invites can hold a seat

When you invite someone and choose a license for them, the invite holds a seat until they accept. A held seat counts as used, so used plus held never exceeds what you paid for. If the paid quantity goes down, holds on pending invites are released first, newest first.

Revoking a license

Revoking a person's license frees the seat for someone else right away, but doesn't lower the bill. To pay for fewer seats, lower the quantity in billing, and the new quantity takes effect at the next bill date. What happens to the person:

• A technician without a Ticketing license becomes a requester: they can still send and follow tickets.
• A Keymaster without a Keyring license becomes read-only.
• A person without an OptaMeet seat can't schedule or host meetings, but can still join by link.

Removing an Optanik endpoint license means deleting the endpoint, or lowering the endpoint quantity.

Running out of seats

When every seat is in use, Optanik shows "License limit reached" for that system. Add seats to assign more people.

If the paid quantity ever ends up lower than the licenses in use, for example after a lower quantity takes effect at the bill date, Optanik removes the extra licenses automatically, starting with the most recently assigned. The account owner's own license is always removed last. For Ticketing and Keyring, the owner gets an email listing who lost a license, and Optanik shows "License overage" until you add seats and assign them again.

For endpoints, extra endpoints are not deleted. Optanik asks you to delete the extra endpoints, and new endpoints can't be registered until the count is back within the paid quantity.

The account owner's free seats

With at least one paid Optanik endpoint, the account owner's Ticketing, Keyring, and OptaMeet seats are free through Account-Owner Unified Access, and they don't use any of the seats you bought.

Who can buy and assign licenses

The workspace owner, and members who were given the Billing permission, can change quantities and assign licenses. OptaMeet seats can only be managed by the workspace owner.

User groups

If a person's access comes from a user group, their licenses come from the group. Change the group, or move the person out of it, to change their licenses.