Privacy Policy

This policy covers Optanik LLC ("Optanik", "we") and its websites (optanik.com, optaniksupport.com, optanikkeyring.com, optameet.com) and services: Optanik, Optanik Support, Optanik Keyring and OptaMeet. It is effective November 12, 2026. The Keyring browser extension has its own short notice as well.

We don't sell personal information, we don't use it for advertising, and our sites carry no third-party advertising or tracking code.

Two roles

• For our websites, accounts and billing, Optanik decides what is collected and why (we are the "controller").
• For the data your organization puts into the services (devices, tickets, vault entries, meetings), your organization decides, and we process it on its behalf (we are a "processor"). Questions about that data should go to your organization first; we help it answer.

What we collect

When you visit our websites

• Pages you open, the site that sent you, campaign tags in the link, your country (from your IP address, which we don't store), and your device type.
• A first-party visitor ID in a cookie (optanik_vid) and your browser's local storage, kept for up to 2 years, so we can count returning visitors and see which pages lead to sign-ups. It isn't shared with anyone.
• What you type into forms (for example a sign-up or support request).

When you create and use an account

• Your name, email address, a salted hash of your password (never the password itself) and your two-factor settings. If you choose Telegram for sign-in codes, your Telegram chat ID.
• Sign-in records: time, IP address and device, kept for security.

What your organization puts into the services

• Optanik: computer inventory, health, patch status, installed software, and records of remote sessions, file transfers and scripts (who, which device, when).
• Optanik Support: tickets, emails sent to your support address, and attachments.
• Optanik Keyring: vault entries, which are encrypted at rest.
• OptaMeet: meeting details, and recordings, transcripts and summaries if you turn them on. Transcripts and summaries are produced by OptAi on Optanik's own servers; they aren't sent to an outside AI provider.

Billing: your billing contact and subscription. Card details go straight to Stripe; we never see or store them.

Sales and marketing: if you are a business contact we reach out to, your name, work email, company and our correspondence. You can ask us to stop at any time.

How we use it

To run and secure the services you signed up for; to bill; to send service emails (sign-in codes, receipts, getting-started tips you can unsubscribe from); to answer support requests; to understand which pages and campaigns work; and to meet legal obligations. Under EU and UK law our legal bases are the contract with you or your organization, our legitimate interest in running and improving a secure service, your consent where we ask for it, and legal obligations.

Who we share it with

Only these service providers, and only what each needs:

We also share information if the law requires it, to protect people or our services from harm, or as part of a sale or merger of our business, in which case this policy continues to apply. We tell customers before adding a provider that handles their data.

Where it's stored

Our servers are in the United States. If you are outside the US, your information is transferred there. For transfers from the EU or UK we rely on the European Commission's Standard Contractual Clauses (and the UK addendum) in our data processing agreement.

How long we keep it

• Account and service data: while your subscription is active, then deleted within 30 days after it ends (sooner on request).
• Backups: rotated out automatically within the retention schedule, at most 3 years.
• Security logs: 1 year. Website analytics: 2 years. Billing and tax records: 7 years, as the law requires.

How we protect it

Encryption in transit everywhere, two-factor sign-in required for every account, encrypted vault storage, and access limited to the people who run the service. See Security at Optanik.

Your rights

Depending on where you live (including the EU, UK and California), you can ask to see, correct, export or delete your information, object to or limit how we use it, and withdraw consent. We answer within 30 days and won't treat you differently for asking. If your data is in your organization's account, we may refer your request to it. You can also complain to your local data protection authority.

Children

Our services are for businesses and aren't directed to anyone under 16.

Changes

If we change this policy in a way that matters, we update the date above and tell account owners by email before it takes effect.

Contact

Optanik LLC, Colorado, USA. Email [email protected]. Organizations that need a data processing agreement can request one at the same address.

Keep reading

SecurityHow Optanik protects the computers, passwords, tickets and meetings you trust it with: required two-factor sign-in, encryption, session records, backups, and how to report a vulnerability. Terms of ServiceThe terms for using Optanik, Optanik Support, Optanik Keyring and OptaMeet: accounts, plans and billing, acceptable use, your data, and our responsibilities.